# Frequently Asked Questions

- URL: https://betteranalyst.com/docs/help/faqs
- Updated: 2026-11-12
- Author: Better Analyst

Answers to frequently asked questions about Better Analyst pricing, supported file formats, database connectors, data privacy, AI models, and account management.

Find answers to the most common questions about Better Analyst.

## Getting Started

### What is Better Analyst?

Better Analyst is an AI-powered data analytics platform that lets you analyze spreadsheets, databases, and documents using natural language. Upload your data, ask questions in plain English, and get instant insights.

### Do I need technical skills to use Better Analyst?

No. Better Analyst is designed for anyone who works with data, regardless of technical background. You don't need to know SQL, Python, or any programming language.

### What file formats are supported?

Better Analyst supports:

- **Spreadsheets**: Excel (.xlsx, .xls), CSV, Google Sheets
- **Documents**: PDF, DOCX, PPTX, TXT
- **Media**: MP3, WAV, MP4, MOV, WebM

### What data sources can I connect?

- Google Analytics (GA4)
- Google Search Console
- Google Ads
- Meta Ads (coming soon)
- Power BI
- Airtable
- Tableau
- Google Sheets
- Google Drive
- Dropbox
- OneDrive
- SharePoint
- MySQL
- PostgreSQL
- Supabase
- Microsoft SQL Server
- Google BigQuery
- Snowflake
- Amazon Redshift
- Databricks
- Salesforce
- HubSpot

## Pricing & Plans

### Is there a free plan?

Yes! The Free plan includes 10 chat messages a month, one connected data source of any type, one dashboard, and 100 AI credits a month for PDF to Excel and enrichment, so you can try Better Analyst on a real task before committing. Upgrade to Pro ($20/mo billed annually, or $30 monthly) for unlimited chat, subject to fair use.

### What plans are available?

- **Free** ($0) — try it on a real task, with 10 chat messages a month
- **Pro** ($20/mo billed annually, or $30 monthly) — unlimited chat (fair use), 3,000 AI credits a month for bulk work, every data source, scheduled reports, private branded sharing with no badge
- **Team** ($119/mo billed annually, or $149 monthly) — 5 people included, $15/mo per extra person, free viewers, unlimited chat, 10,000 shared AI credits a month plus 1,000 per extra person, a shared workspace, per-member data access, the Slack agent, and one embedded AI chat
- **Enterprise** (custom annual contract) — for any team size: AI credits sized to your contract, any number of people, SSO, SCIM, full audit export, custom connectors built for your systems, white-label embeds, DPA, SLA, and dedicated support

If you subscribed to Starter, Max, Business, or Embed before November 2026, your plan and price stay the same, and you keep at least the features you had. Max and Business now count bulk work in AI credits instead of AI Actions, with at least the allowance they had. See [Pricing Plans](https://betteranalyst.com/docs/billing/pricing-plans#if-youre-on-an-older-plan).

Visit our [Pricing page](https://betteranalyst.com/dashboard/pricing) for the full comparison.

### Can I upgrade or downgrade my plan?

Yes. Go to **Billing** in the dashboard to change your plan. Upgrades take effect immediately. Downgrades take effect at the end of your billing period.

### Do unused messages or AI credits roll over?

Monthly allowances don't: Free messages and every plan's monthly AI credits reset on the 1st of each month. Top-ups you buy do carry over one month, so unused top-up credits are still there the next month. Chat is unlimited on paid plans, subject to fair use.

### What payment methods do you accept?

We accept all major credit cards through our secure payment processor.

## Data & Privacy

### Is my data secure?

Yes. Your data is:

- Encrypted in transit (TLS) and at rest
- Processed in isolated environments
- Never shared with third parties
- Deletable at any time

### Does Better Analyst train AI on my data?

No. Your data is never used to train AI models. Your information remains private and confidential.

### Where is my data stored?

Data is stored on secure cloud servers in the United States with enterprise-grade encryption.

### Can I delete my data?

Yes. You can delete individual files, chat history, or your entire account at any time. Deleted data is permanently removed.

## Features

### What's the difference between AI models?

- **Base**: Fast responses for simple queries
- **Advanced**: Better analysis for most tasks
- **Expert**: Most capable for complex analysis

### Can I export my analysis?

Yes. Export data tables as Excel, CSV, or PDF. Charts can be downloaded as PNG, SVG, or PDF.

### What are Tasks?

Tasks are automated workflows you can create and schedule. Define analysis steps once, then run them daily, weekly, or monthly.

### How are deep research, PDF to Excel, and enrichment counted?

AI credits are only used for bulk work: a PDF page is 10 credits, an enriched row is 1, and a deep research report is 20. Chat never uses credits. Free includes 100 AI credits a month, Pro 3,000, and Team 10,000 shared across the workspace plus 1,000 per extra person. Pro, Team, Max, and Business can buy top-ups at $10 per 1,000 AI credits. Grandfathered Starter and Embed plans still use AI Actions. See [Usage & Top-ups](https://betteranalyst.com/docs/billing/credits-usage) for the full breakdown.

## Technical

### Why isn't my connector working?

Common issues:

- Credentials expired (re-authenticate)
- Firewall blocking connection
- Insufficient permissions

See our [Troubleshooting guide](https://betteranalyst.com/docs/help/troubleshooting) for specific solutions.

### Why are my query results different than expected?

The AI interprets your questions based on your data structure. Try:

- Being more specific about columns or metrics
- Clarifying time periods
- Asking the AI to explain its approach

### What's the maximum file size?

File size limits depend on your plan: Free (5MB), Pro (500MB), Team and Enterprise (1GB).

### Can I use Better Analyst offline?

No. Better Analyst requires an internet connection to process your data and generate AI responses.

## Account

### How do I reset my password?

1. Go to the [login page](https://betteranalyst.com/login)
2. Click "Forgot password"
3. Enter your email address
4. Check your email for reset instructions

### How do I delete my account?

1. Go to your profile menu
2. Select "Delete Account"
3. Confirm deletion

This permanently removes all your data, chats, and files.

### Can I have multiple users on one account?

Yes! The Team plan ($149/mo, or $119/mo billed annually) includes 5 people, with each extra person at $15/mo, plus a shared workspace, data connectors, tasks, and central billing. Each team member gets their own login and unlimited chat, and the team shares one AI credit allowance. You can also add free Viewers, who open the team's dashboards.

## Still Have Questions?

- Check our [Troubleshooting guide](https://betteranalyst.com/docs/help/troubleshooting)
- Email us at <hello@betteranalyst.com> for personalized help