# Slack Troubleshooting

- URL: https://betteranalyst.com/docs/slack/troubleshooting
- Updated: 2026-11-12
- Author: Better Analyst

Fix common Slack issues, from connecting the workspace to reports that didn't post.

## "Only a Slack workspace admin or owner can connect Better Analyst"

Connecting a workspace requires a Slack workspace admin or owner who is also an owner or admin of your Better Analyst team. Ask a Slack admin to connect it from [Integrations → Slack](https://betteranalyst.com/dashboard/integrations/slack).

## "This Slack workspace is already connected to another Better Analyst team"

A Slack workspace connects to one team. Disconnect it from the other team first, or ask that team's admin to.

## "Org-wide Enterprise Grid installs aren't supported yet"

Install Better Analyst into a single workspace instead of the whole organization.

## Better Analyst Asks Me to Connect My Account

Each person connects their Slack account once. Select **Connect account** and follow the steps in [Connect your Slack account](https://betteranalyst.com/docs/slack/connect-your-account).

## Better Analyst Doesn't Respond in a Channel

- Mention **@Better Analyst** in the message. It doesn't read messages without a mention.
- Make sure the app is in the channel: `/invite @Better Analyst`.
- Better Analyst doesn't answer in channels shared with other organizations yet. Ask in a DM or an internal channel.

## "This chat now uses a data source that isn't enabled for Slack"

The chat gained a data source in the web app that Slack can't use. Continue it in Better Analyst, or ask an admin to allow the source under **Data sources** in [Slack settings](https://betteranalyst.com/dashboard/integrations/slack). Sources that show each person different rows, such as sources with [per-member rules](https://betteranalyst.com/docs/teams/per-member-data-access), and Power BI connections can't be used in Slack.

## "Your team requires signing in with SSO or two-factor authentication"

Your team [requires SSO or two-factor authentication](https://betteranalyst.com/docs/teams/sso-scim#sign-in-requirements), which Better Analyst can't confirm from Slack. While the requirement is on, ask your questions in Better Analyst instead.

## I Can't Ask a Follow-Up in Someone Else's Thread

Only the person who started a thread can continue it. Start your own thread by mentioning @Better Analyst in a new message.

## A Scheduled Report Didn't Post

Check the task's **Recent runs** list:

- **Channel post failed:** Better Analyst may have been removed from the channel, or the channel was archived or deleted. Invite it back or choose another channel in the task's schedule.
- **Channel post skipped:** a data source in the task isn't enabled for Slack.

The task owner also gets a DM or email explaining what happened.

## Slack DMs Went Out by Email Instead

People who haven't connected their Slack account get the report by email. Once they connect, they get DMs.